About
Highly accomplished Deputy General Manager with over 15 years of experience in Process Governance, SCM Analytics, and Business Transformation within IT & ITES and FMCG industries. Proven leader in driving digital solutions, optimizing operations, and enhancing productivity, consistently delivering measurable improvements in efficiency, compliance, and cost reduction. Adept at leveraging process mining tools and strategic planning to achieve significant business outcomes and lead cross-functional teams.
Work
Ahmedabad, Gujarat, India
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Summary
Led cross-functional process governance, digital innovation, and SCM transformation initiatives, driving significant improvements in operational efficiency and compliance across Vodafone's global operations.
Highlights
Led a Six Sigma project, increasing VPC Price Request accuracy from 78% to 99% and contributing to enhanced internal controls.
Improved right first-time order rates from 78% to 95% and enhanced catalogue purchase order service levels from 65% to 88% across Vodafone Markets.
Achieved 95% Purchase Order Compliance & Efficiency targets consistently for over 3 years, driving Happy PO initiatives and ensuring compliant processes.
Automated delivery date changes using 2 bots, eliminating manual intervention and saving 0.5 hours daily per category manager, reducing request processing time by 66% (from 3 to 1 day).
Developed and implemented over 15 Celonis dashboards, providing real-time data for process improvement across SCM.
Optimized SCM processes by identifying and archiving redundant procedures in ARIS and designing a comprehensive Core Business Model (CBM) framework for Global Devices.
Spearheaded S4 HANA capabilities system landscape implementation to support global logistics strategy and business transformation.
Led a team of 15+ Subject Matter Experts across diverse SCM projects, structuring and implementing strategic procurement operational strategies.
Pune, Maharashtra, India
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Summary
Managed end-to-end purchasing processes, from RFQ to PO issuance, ensuring timely material availability and supplier coordination for production builds.
Highlights
Processed RFQs, managed supplier quotations, and issued purchase orders, ensuring efficient procurement cycles.
Delivered comprehensive price lists and supplier reports, validating parts with engineering and quality teams.
Coordinated with Caterpillar Supply Chain and suppliers to drive Readiness programs, ensuring timely material availability for production builds.
Collaborated with cross-functional teams to optimize supplier preference and streamline E-RFT submissions.
Mumbai, Maharashtra, India
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Summary
Managed customer service operations and drove operational parameter improvements within banking branches.
Highlights
Resolved customer complaints, audit alerts, and KYC alerts, improving branch service quality.
Monitored and reported on operational improvements, conducting gap analysis for various branches.
Drove improvements in key operational parameters including Depletion, FTNR, Banding, and Account opening TATs.
Languages
English
Fluent
Hindi
Native
Marathi
Native
Skills
Process Governance
Process Compliance, Process Improvement, Process Mining, Process Transformation, Process Standardization, Process Optimization, ARIS, Celonis.
Strategic Planning & Execution
Strategic Initiatives, Business Planning, Implementation, Goal Alignment.
Strategic Sourcing & Procurement
SCM, Supply Chain Management, Procurement Operations, Vendor Management, RFQ, PO Issuance, Ariba P20.
Innovative Thinking
Innovation, Problem Solving, Digital Solutions, Automation, Bots.
Business and Digital Transformation
Digitalization, Business Transformation, IT & ITES, FMCG Industry, SAP S4 HANA, System Implementation.
Stakeholders Management
Cross-functional Collaboration, Stakeholder Engagement, Relationship Management, Team Leadership.
Productivity Enhancement
Efficiency Gains, Cost Reduction, Operational Excellence, Process Streamlining, Productivity Improvement.
Data Analytics
Process Mining, Data-driven Decisions, KPI Monitoring, Reporting.
Project Management
Six Sigma, Project Delivery, Scrum, Agile, Project Leadership.
Compliance
Regulatory Compliance, Audit Management, Policy Adherence.
SAP
SAP S4 HANA, SAP Best Practice.